Frequently Asked Questions
Everything you need to know about ordering, payment, delivery, and returns on BazarNp.
Who can shop on BazarNp?
Anyone in Nepal. Create a free account and you're ready to order straight away — no documents or extra verification required.
Is there a minimum order?
No. You can buy a single item. Some flash-sale deals may set their own minimum, which is shown on the deal.
How do I pay for my order?
You can pay by QR, eSewa, Khalti, bank transfer, or cash on delivery where the product supports it.
How long does delivery take?
Delivery time depends on the seller and your location and is shown on each product page. You can track every order from My Orders.
Can I ask the seller a question before buying?
Yes. Use "Chat with Seller" on any product page to message the seller directly.
What if my item arrives damaged?
Note the damage on the delivery slip before signing, photograph the item, and raise a return within 24 hours through My Orders. We will arrange pickup and a refund or replacement.
Can I cancel an order?
Orders can be cancelled before they are dispatched. After dispatch, please follow the returns process.
Are sellers on BazarNp verified?
Yes. Every seller is a registered business that has been reviewed by our team before listing products.
How long does a refund take?
Refunds are processed within 24 hours (platform wallet) to 7 working days (bank transfer), depending on your payment method.
Who do I contact for an urgent issue?
Call our customer care line at +977 9800000000 (Sun–Fri, 9 AM – 6 PM) or open a ticket from the Help Desk.
Still have questions?
Our customer care team is available Sun–Fri, 9 AM – 6 PM to help with your orders.